Troubleshooting Stryd Sync Issues

About the time that I got my Stryd, my Garmin 920XT stopped syncing over bluetooth. I'm posting the solution here in case anyone else runs into this issue.

BACKGROUND: I did some troubleshooting on my own and I contacted Stryd. Eventually Stryd suggested that I also contact Garmin. After a few discussions with Garmin, they gave me a list of folders to clean out on my watch. This included the Apps folder which of course removed the Stryd app from my watch. Since clearing out the folder and reinstalling the Stryd app, the syncing issues appear to be fixed.

Instruction from Garmin in italics below:

 Ok sounds like maybe there's some corruption going on there. Let's try the following:

 Based on your description, you will need to delete some older and/or unnecessary files from your Garmin mass storage device. Activities, courses and workouts are stored on the device and these files may eventually take up too much space or can become corrupted. You can delete these files from the device using your computer and the steps below.

NOTE: To avoid losing data, sync your device with Garmin Express before starting this process. Use CAUTION when deleting. Do NOT delete unknown files; deleting wrong files from your mass storage device can cause adverse performance affects.

Folders that can be safely cleared: (Note that your device may not have all of these folders)

• Activities
• Apps
• Courses
• Debugging
• Newfiles
• Workouts
• RemoteSW
• Monitor – FR only
• Screenshots
• Segments
• GUPdate.gcd
• GUPDATW.rgn
• .tmp .err .bak files

PC:                              

1. Connect the Garmin device to the computer
2. Click Start menu*
3. Click File Explorer, Computer or My Computer
4. Double-click Garmin device drive **
5. Click This PC (Windows 10 only)
6. Double-Click on the Garmin drive
7. Open the Garmin folder
8. Select the folder you wish to delete
9. Press the Delete key on the keyboard
10. If prompted, click Yes to confirm the deletion
11. Complete steps 7 through 10 for each folder listed above
12. Click the Back button to return to the drive list
13. Right-click on Garmin drive
14. Click Eject
15. Unplug device from computer

*For Windows 8, press the Windows key + X and choose File Explorer

** If the device does not show as a drive, please follow the instructions in our FAQ, My Edge is not recognized by my computer. 

Mac:

1. Connect the Garmin device to the computer
2. Open Finder
3. Click Go in the menu bar at the top of the screen
4. Click Computer
5. Double-click Garmin drive**
6. Open the Garmin folder
7. Select the folder you wish to delete
8. Drag the selected folder to the trash
9. Repeat steps 7 through 8 for each folder
10. Click the Back button to return to the drive list
11. Right-click the Trash on the Dock
12. Click Empty Trash
13. Click Empty Trash to confirm
14. Right-click the Garmin drive
15. Click Eject “Garmin”
16. Unplug device from computer