Home› General Training Discussions

Computrainer 3D Software Crashes

harrastharrast
in General Training Discussions

Teamies, after working just fine for months, my computrainer 3D software starting crashing this week.  It happens when I try to load a course. As soon as I load, the software crashes and says to check the file fatal.log, but the file doesn't exist.  I ran a Direct-X diagnostic and sent it to computrainer.  I also posted a message on their discussion board.  I am currently dead in the water.  

Leading up to this I did notice a few odd things happening: 1) objects in the simulated landscape were often white boxes instead of trees, signs, etc. 2) The computrainer software was not locating the correct com port to communicate with the head unit (I had to do a manual scan to connect the trainer with my computer.  If you have been able to fix a problem like this, I would love to hear about it.  

Comments

  • robin sarnerrobin sarner

    sorry can't help.      computrainer software sucks.        part of the reason I use the Kickr now.

    but, when I was using the computrainer, I always used ergo mode.     just using the yellow control box.   

    but, if you need to test, you need the computer mode yes?

     

  • Ian KurthIan Kurth
    I gave up on all computrainer software and exclusively use Trainerroad. It has a seamless integration, works well with EN workouts and sufferfest videos. Otherwise, the computrainer hardware is built like a tank. Unless you have a career in IT, and coding experience, I would suggest abandoning Racermate in favor of trainerroad.
  • Al TruscottAl Truscott

    I've had a CT since 2007, and agree the software works about as well as Frankenstein - cludged together, makes human-like movements, but pretty dumb. During my tenure with CT, I've found the following things have worked at various times to fix problems:

    • Re-install all software
    • New cable, especially the one which attaches the head unit to the computer via USB
    • Open up the big box on the power cord and clean out dust, re-solder a loose wire
    • Pay them $250 to look at my system (easy for me as they are local, no shipping involved). I think they gave me new plugs in the head unit.

    But, at this point, when I use the CT, all I do is create a program in TrainingPeaks ERG software, and then run it in Coaching CS software. Or use TrainerRoad  to just take over my CT unit. I don't use the 3d, courses, or videos at all anymore.

  • Paul HoughPaul Hough
    Constant reviews of CT software issues is why I bought a PowerBeam Pro! Sorry to hear about your problems.
  • tim cronktim cronk
    Trainerroad fixed the Computrainer!
  • robin sarnerrobin sarner

    So yes as Al said.

    or as the others said,  Trainerroad !

  • harrastharrast
    Okay, I'm starting to see the pattern;-). I didn't realize that trainer road integrated with Computrainer. I must be a masochist.
  • Ian KurthIan Kurth
    There is a brief instructional video on the trainer road website on how to set up the computratiner. Very easy.
  • harrastharrast
    Got some resolution today. When my machine booted it went into repair mode. I let this run for about 15 minutes and when it finished the Computrainer 3D software no longer crashed. Go figure?
Sign In or Register to comment.