No tri suit for me?

Stephanie Garrett

I ordered an endurance nation tri suit etc from the website over a week ago. I called several times over the past few days only to get an answering machine. I have not received any response regarding the ETA of my order. All was in stock according to the website and I requested 2 day shipping, but nothing several days later. Any insight or advice?

Coach Rich

Posted By Stephanie Garrett on 21 Jul 2014 07:56 AM


I ordered an endurance nation tri suit etc from the website over a week ago. I called several times over the past few days only to get an answering machine. I have not received any response regarding the ETA of my order. All was in stock according to the website and I requested 2 day shipping, but nothing several days later. Any insight or advice?

Hey Stephanie,

I believe that Trey, the guy that handles our order fulfillment, was out of town last week. I've brought this thread to his and Jeremy's attention, they should be following up with you shortly. Thanks for your patience.

ENGearGuy

Stephanie - 

I just checked on your order with Brand Evolutions.  Your order shipped today.  The Team Tech shirt you ordered had a 1-2 week timeline given they are made to order and not always in stock.  



Apologies for the lack of call back, but as Rich mentioned Trey was out last week.  You should have your gear on Wednesday.

Thanks!

Bryan Davis

Hello GearGuy,

I've a similar issue going on. Could you check on order#  101215.

Thanks,

Bryan 

Coach Rich

Bryan, please email them at cs@brandevolutions.com concerning your issue. Thanks.

ENGearGuy

Bryan - I show you ordered Thursday PM.  Your gear is all in stock, but your note shows that Chris is sublimating an Orca jersey for you as well, hence why is hasn't shipped yet.  You will receive a shipment confirmation email soon when the gear goes out.

Thanks!