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Garmin Heart Rate monitor reading low - help

Any advice fixing low readings on a Garmin Heart Rate monitor? I have swapped out the battery already. It has gotten normal use - I didn't soak it or accidentally wash it. It started to read low, so I did the battery thing. It is registering a heart rate - but it does not seem to respond to my current effort. I wish I was getting that kind of fit, but the numbers are unrealistically low. Asking for a friend.

@TRACY WALTMIRE

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