Becoming member from Trial, and some things (groups, forums) disappearing
Hi there, just converted my trial membership today, and some of the forums disappeared along with the ability to see the groups page, and who knows what else. Just wondering if someone could fix me up so I could check out stuff in the forums and groups.
I get the following message when trying to see the groups page:
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You do not have access to view this tab within the portal. |
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Comments
Robin,
Can you be specific about what you could see and can not, what's changed, etc? Thanks.
I can't see the Groups page, and I can't see any of the forums - they all have a little red circle with a dash on top of the folder icon. Even though I'm logged in (can access my account, my name is seen as logged in at the top, and I can access my own groups), if I try to go to the groups page it gives me the error I mentioned above about not having access. However, I can go to the Dashboard and can get to my group from there if someone has posted from that group. I can't see any of the other groups though. I can view my training plan with no problem though.
This forum and the Challenge forum are the only forums I can get into. I can view some of the other ones (though the icon has the red slash/circle on top and I can't click on them) and some forums have become non-visible (like the women's training forum that I swear was there yesterday). I can see the Boomers forum, but not the Women's one that was next to it. Strange.
I just logged in from my laptop and I'm seeing the same problems from both of my computers. The odd thing is I can see *less* stuff than I could when I was a Trial member so I don't think it's a caching issue.
Here's how the forums look:
Don't worry they will get it fixed.
P,
The exact same thing happened to me about 2-years ago when you switched to your newer billing system. You all fixed it quickly, but I don't remember what you did or if the problem just fixed itself.
Thanks!