EN Gear Updates and where to go for help
EN Gear - Updates on Cycling and Tri Kit Order.
-We just launched an EN Adidas Polo shirt...great for sporting your EN pride when a running shirt or tri singlet isn’t appropriate. $44.99. Preorders due by 6/15 and will ship at the end of the month. http://bit.ly/KCyTG7
-Due to demand, we are opening a second order window for EN LG Delfino Tri Singlets. Mens (http://bit.ly/KCzrvy) and Women’s (http://bit.ly/KCzOWX) preorders must be placed by 6/15 and should arrive in late August.
If you've ordered gear:
If your order did not include LG or Capo gear -> you should be happy as a clam as all items have shipped within expected timings
If you ordered custom LG or Capo gear:
- If your order included LG gear but not Capo -> you should be happy as a clam as all orders that included LG Gear have shipped
- If your order included Capo gear -> we recieved word from Capo that the order we placed is FUBAR. They didn't enter the orders correctly so things are a mess. Specifically they shorted us on many EN jackets, a few jerseys, but the bibs are good. They are telling us the gear will arrive this week. When it arrives, we'll do a quick inventory of the shipment. We'll ship orders immediately that can be fulfilled as ordered (including any LG or other EN gear on that same order). If your Capo gear cannot be fulfilled right away we'll contact you directly with options. Rich has been emailing the Capo rep hourly to beat a promised delivery date out him.
If you didn't get in on the Feb custom gear order but need an LG tri top,etc.
- Keep an eye on the estore...we update returns as they arrive so if your size is in stock it's available for purchase.
- We are looking into another order window for LG gear since so many new members have joined in the past few months. Stay tuned and monitor this discussion for updates.
Questions?
Please post below so we can create a record of frequently asked gear questions, otherwise feel free to contact me directly with specific delivery / where's my stuff / exchange issues at engearguy@gmail.com
ENGG
Comments
Keep up the good work Gear Dude!!!
Man this sucks and mostly for you and Rich who probably don't need the extra headache.
Thanks for the update.
Gordon
Shawn
I'm curious about the swap thread myself... the XL showed up today.
the shoulders, they are not as advertised. 
Anyone who feels their XXL is too much, let me know. I got an XL up for trade.
Word.
http://bit.ly/LQNBUH
Got my jacket today too. Soooooo awesome! Well worth the wait.
Net - all shippable products from the custom orders will arrive by mid next week. If you are impacted by the Capo SNAFU you'll hear from Rich on how it's being resolved.
I sent a note to Marathon Depot but it was after 5:00 PM today East coast time. Is this related to the general gear shortage or did Marathon Depot just blow it?
Rich has confirmed that Capo will be shipping us the missing items in the next 2 weeks and Brand Evolutions will ship immediately.
Thanks for your patience on this.
-We just launched an EN Adidas Polo shirt...great for sporting your EN pride when a running shirt or tri singlet isn’t appropriate. $44.99. Preorders due by 6/15 and will ship at the end of the month. http://bit.ly/KCyTG7
-Due to demand, we are opening a second order window for EN LG Delfino Tri Singlets. Mens (http://bit.ly/KCzrvy) and Women’s (http://bit.ly/KCzOWX) preorders must be placed by 6/15 and should arrive in late August.
@EnGearGuy - season is finished and will be dropping off EN for a while. I still either need to swap or return my cycling top. I completed the online form, I have a large and need an XL. What is the next step?
Thanks
Shawn
http://bit.ly/KGn3uq
Sorry to say that I find this gear stuff is disappointing. I should be able to order any piece I want at anytime...sorry to sound spoiled and arrogant; but there seems to be sufficient interest in another order of cycling/tri kit stuff and we get an adidas polo...c'mon....what gives....you shouldn't change the supplier/design every year and carry some inventory.
okay...end of rant....you guys are still the best.
Joe,
We feel your pain, trust me
We organized another order of tri singlets in June for the new members. Did you take advantage of that? As for the cycling kit, we organized an order in February but Capo didn't deliver on it until late May. That said, we do have an inventory of some cycling items and will make those available.
Regarding inventory: please understand that many parts of EN are a zero sum game. Kit is expensive, we sell it to you at our cost, and holding a large inventory so you can order what you want when you want it would create a huge carrying cost to us, which would in term definitely eat into our ability to hold free camps for the members, attend races, continually improve the site, and much more.
I understand Rich...I missed out on the Capo stuff and saw it up at Mooseman...its been gnawing at me ever since...just being gnarly. That said...sure would like to get me some.
Thanks.