Home Community Forum 🏠

EN Gear Updates and where to go for help

EN Gear - Updates on Cycling and Tri Kit Order.

-We just launched an EN Adidas Polo shirt...great for sporting your EN pride when a running shirt or tri singlet isn’t appropriate. $44.99. Preorders due by 6/15 and will ship at the end of the month. http://bit.ly/KCyTG7

-Due to demand, we are opening a second order window for EN LG Delfino Tri Singlets. Mens (http://bit.ly/KCzrvy) and Women’s (http://bit.ly/KCzOWX) preorders must be placed by 6/15 and should arrive in late August.

 

If you've ordered gear:

If your order did not include LG or Capo gear -> you should be happy as a clam as all items have shipped within expected timings

If you ordered custom LG or Capo gear:

  1. If your order included LG gear but not Capo -> you should be happy as a clam as all orders that included LG Gear have shipped
  2. If your order included Capo gear -> we recieved word from Capo that the order we placed is FUBAR.  They didn't enter the orders correctly so things are a mess.  Specifically they shorted us on many EN jackets, a few jerseys, but the bibs are good. They are telling us the gear will arrive this week.  When it arrives, we'll do a quick inventory of the shipment.  We'll ship orders immediately that can be fulfilled as ordered (including any LG or other EN gear on that same order).  If your Capo gear cannot be fulfilled right away we'll contact you directly with options. Rich has been emailing the Capo rep hourly to beat a promised delivery date out him.

If you didn't get in on the Feb custom gear order but need an LG tri top,etc.

  1. Keep an eye on the estore...we update returns as they arrive so if your size is in stock it's available for purchase.
  2. We are looking into another order window for LG gear since so many new members have joined in the past few months.  Stay tuned and monitor this discussion for updates.

Questions? 

Please post below so we can create a record of frequently asked gear questions, otherwise feel free to contact me directly with specific delivery / where's my stuff / exchange issues at engearguy@gmail.com

 

ENGG

 

 

 

 

Comments

  • Lynn - email me for return authorization. Unless we have your size in stock you will only be able to get a refund. You can order the appropriate size during our next order with LG.
  • 2 years in a row from Capo...I sense a shift in the force....a shift to DeSoto.....
    Keep up the good work Gear Dude!!!
  • Man this sucks and mostly for you and Rich who probably don't need the extra headache. 

    Thanks for the update.

    Gordon

  • So have we started a cycling kit swap thread yet? Excited about getting my top and bibs today however there is no way in hell I can wear the top. They really should rename the large to an extra medium at best. Had a vasectomy on Tuesday so not gonna think about squeezing myself into the bibs yet. TMI??? oh well someone appreciates the visual.

    Shawn
  • I'm curious about the swap thread myself... the XL showed up today. the shoulders, they are not as advertised. Anyone who feels their XXL is too much, let me know. I got an XL up for trade.



    Word.

  • Just got my jacket in the mail today. Long wait, but well worth it. Soooooo cool! image
  • See swap thread here. If you can't work out a swap and want to return for a refund (assuming not worn and in new condition) you can contact me directly

    http://bit.ly/LQNBUH
  • Got my jacket today too. Soooooo awesome! Well worth the wait.

  • Has everything shipped? Are any tracking numbers available?
  • Mike - Just sent you an email as well. Capo messed up only partially met our order. All available gear has shipped as of today. There were a few people whose Capo gear wasn't included and Rich is working with Capo to rush a follow on order that will take about a month to arrive. He'll be in touch with the 13 of you that are impacted.

    Net - all shippable products from the custom orders will arrive by mid next week. If you are impacted by the Capo SNAFU you'll hear from Rich on how it's being resolved.
  • I got my order from Capo today and am stoked... Well, partially. I only got half the order. I ordered two bibs, two jerseys and a jacket. That was clearly on the invoice in the box. However, the box only contained one bib, one jersey and a very cool jacket. Kind of a bummer.

    I sent a note to Marathon Depot but it was after 5:00 PM today East coast time. Is this related to the general gear shortage or did Marathon Depot just blow it?
  • Dino - Marathon Depot (now known as Brand Evolutions) handles all the logistics for EN Gear. They did not blow it...this is an issue with Capo. Looks like your order may have been one of the 13 that Capo shipped incorrectly. Apologies there was no notice in the package...that is confusing.

    Rich has confirmed that Capo will be shipping us the missing items in the next 2 weeks and Brand Evolutions will ship immediately.

    Thanks for your patience on this.
  • @EN Gear Guy - No mad hurry. I am really stoked to have something and a couple weeks is no big deal. I feel for the guys still waiting. Thanks for the info ad the really positive attitude! It's infectious! image
  • EN Gear - Updates on Cycling and Tri Kit Order.
    -We just launched an EN Adidas Polo shirt...great for sporting your EN pride when a running shirt or tri singlet isn’t appropriate. $44.99. Preorders due by 6/15 and will ship at the end of the month. http://bit.ly/KCyTG7
    -Due to demand, we are opening a second order window for EN LG Delfino Tri Singlets. Mens (http://bit.ly/KCzrvy) and Women’s (http://bit.ly/KCzOWX) preorders must be placed by 6/15 and should arrive in late August.
  •  @EnGearGuy - season is finished and will be dropping off EN for a while.  I still either need to swap or return my cycling top.  I completed the online form, I have a large and need an XL.  What is the next step?

    Thanks

    Shawn

  • Shawn - per the original post...you'll hear from us by 6/24 with further instructions. Thanks!

    http://bit.ly/KGn3uq
  • Sorry to say that I find this gear stuff is disappointing. I should be able to order any piece I want at anytime...sorry to sound spoiled and arrogant; but there seems to be sufficient interest in another order of cycling/tri  kit stuff and we get an adidas polo...c'mon....what gives....you shouldn't change the supplier/design every year and carry some inventory.

     

    okay...end of rant....you guys are still the best.

  • Posted By Joseph Lombardi on 10 Jul 2012 10:59 AM

    Sorry to say that I find this gear stuff is disappointing. I should be able to order any piece I want at anytime...sorry to sound spoiled and arrogant; but there seems to be sufficient interest in another order of cycling/tri  kit stuff and we get an adidas polo...c'mon....what gives....you shouldn't change the supplier/design every year and carry some inventory.

     

    okay...end of rant....you guys are still the best.

     

    Joe,

    We feel your pain, trust me

    We organized another order of tri singlets in June for the new members. Did you take advantage of that? As for the cycling kit, we organized an order in February but Capo didn't deliver on it until late May. That said, we do have an inventory of some cycling items and will make those available.

    Regarding inventory: please understand that many parts of EN are a zero sum game. Kit is expensive, we sell it to you at our cost, and holding a large inventory so you can order what you want when you want it would create a huge carrying cost to us, which would in term definitely eat into our ability to hold free camps for the members, attend races, continually improve the site, and much more.

  •  I understand Rich...I missed out on the Capo stuff and saw it up at Mooseman...its been gnawing at me ever since...just being gnarly.  That said...sure would like to get me some.

    Thanks.

  • Any updates on the Tri kits we ordered in this last wave?
  • Yes. Confirmed with LG that the gear shipment is on time and en route from their facilities...scheduled to arrive Wed or Thursday. They'll be turned around within a day, so your gear should arrive on your doorstep by early next week at the latest.
  • LG Gear from the June pre-order arrives in the warehouse tomorrow. It will be turned around quickly...should start arriving later this week for folks close to the mid-west.
  • What is current status of ordering EN Gear? Does anyone have anything interested in swapping? Looking for an M Singlet, have An L to trade
  • Scott - website has everything in stock. Since season is winding down stocks are getting low. I believe RnP will be arranging a cycling/tri order this fall to restock inventories.
Sign In or Register to comment.